Office Policies

Thank you for choosing us! We welcome you and appreciate the opportunity to provide your child quality pediatric dental care. We are proud of our office and hope you find it warm, modern, friendly, and efficient.

Providing compassionate care has been the hallmark of our practice for over 25 years. Our patients' emotional and physical well-being is our top priority, and we offer excellent care in our safe, fun environment.

Our Staff

You've placed your dental health in the hands of well-trained professionals dedicated to making your visit pleasant. They are the best in the business and spend hours perfecting their techniques, attending continuing education seminars, and planning their practice to provide you with the best services dentistry has to offer. Our team aims to educate, motivate, and promote excellent dental health that will last a lifetime. We invite you to visit us and find a reason to smile.

Office Appointments

We carefully set appointment times to ensure a smooth patient flow. Our office understands the conflicting demands of your work schedule, the school calendar, and extracurricular activities and therefore attempts to schedule visits to fit your needs.

We recommend morning appointments for preschool children because they are fresher, and we can make them feel more comfortable. School children usually need more extended visits, so we also advise they visit us in the morning. You and your kids can also rest assured knowing dental appointments are an excused absence.

Our friendly and accommodating patient coordinators have over 40 years of combined experience with our practice. These team members successfully design a schedule that runs on time every day, as they don't overschedule or double-book appointments. Your child will have a professional who will remain with them until the visit is over.

When a patient gives us short notice or fails to keep their appointment, we waste valuable time that our team could've used for another kid; this is especially true for coveted after-school appointments. Please inform us if you cannot keep your child's visit. We kindly ask you to notify us within 48 business hours so we can give your spot to another patient. We realize that unexpected situations can happen, but please try cooperating with this when possible.

We know regular visits are essential to having a lifetime of dental health. Therefore, our staff works tirelessly to keep all patients appointed and on schedule with reminder postcards and personal confirmation phone calls. However, know that you confirm your appointment when you schedule the visit.

Fees and Payments

Our primary mission is to deliver the best pediatric dental care available. To achieve this, we try to make the cost of optimal care as easy and manageable as possible. We ask that all patients pay for their care upon completion of their visit. Please discuss your situation with our experienced business staff if this isn't possible. We accept cash, personal checks, Visa, Mastercard, American Express, and Discover Card.
We also offer deferred interest payment plans through CareCredit.

For Our Patients with Dental Insurance

Our office is a Delta Dental Premier, Horizon Blue Cross/Blue Shield Traditional, Guardian Dental Guard and Cigna Total DPPO provider. However, we also accept the assignment of benefits from many other dental insurance companies. Most PPO plans offer "out of network" benefits, allowing you to choose the best care for your child. Please be sure you can see providers out of your network before you schedule your first visit.

If we have all your insurance information on the day of your appointment, we will be happy to file your claim. We file all insurance electronically when we provide treatment. You will need to be familiar with your plan by the time you come to our office, as we will collect your estimated payment. You are responsible for any balance after 30 days, whether your insurance has paid or not. The payment will be made by check or credit card.

Please understand that we file dental insurance as a courtesy to our patients. We don't have a contract with your insurance company, so we can't control what your insurance does with each claim. The policy your employer selects determines your level of coverage.


Dental insurance is meant to help you receive quality dental care. Many patients think their insurance pays 90% or even 100% of all dental fees. Unfortunately, this isn't the case. Most plans only pay between 50%-80% of the average total cost. The percentage is usually determined by how much you or your employer paid for coverage or the contract your employer set up with the insurance company.


You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that they've reduced the reimbursement because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company.

Such a statement gives the impression that any fee greater than the amount paid by the insurance company is unreasonable or well above what most dentists in the area charge for a particular service. This information can be very misleading and is not accurate.

Insurance companies establish their schedules, and each company uses a different set of fees they consider allowable. These fees may vary widely because each company collects fee information from the claims it processes and arbitrarily chooses a level called "allowable" UCR Fee. Frequently, this information is three to five years old, and insurance companies set these "allowable" fees to make a net 20%-30% profit.

Unfortunately, insurance companies imply that your dentist is "overcharging" and not that say they are "underpaying" or that their benefits are low. A less-expensive insurance policy generally uses a lower usual, customary, or reasonable (UCR) figure.


When estimating dental benefits, you must consider deductibles and percentages. For instance, assume the service fee is $150.00. If the insurance company allows $150.00 as its usual and customary (UCR) fee, we can figure out what benefits they will pay. First, they subtract a deductible (paid by you), $50 on average, leaving $100.00. The plan then pays 80% for this particular procedure, in this case, $80.00. This situation leaves a remaining portion of $70.00 that the patient has to pay. Of course, if the UCR is less than $150.00 or your plan pays only 50%, the insurance benefits will also be significantly less.

MOST IMPORTANTLY, please keep us informed of any insurance changes, such as policy name, insurance company address, or employment change.

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